{"id":5801,"date":"2024-01-12T09:01:01","date_gmt":"2024-01-12T06:01:01","guid":{"rendered":"https:\/\/es-exchange.com\/haberler\/?p=5801"},"modified":"2024-01-12T09:01:01","modified_gmt":"2024-01-12T06:01:01","slug":"ticaret-bakanligi-tuketici-hakem-heyetleri-39-milyar-liralik-uyusmazligi-karara-bagladi","status":"publish","type":"post","link":"https:\/\/es-exchange.com\/haberler\/?p=5801","title":{"rendered":"Ticaret Bakanl\u0131\u011f\u0131: T\u00fcketici Hakem Heyetleri 3,9 milyar liral\u0131k uyu\u015fmazl\u0131\u011f\u0131 karara ba\u011flad\u0131"},"content":{"rendered":"
\n

\n\tTicaret Bakanl\u0131\u011f\u0131, sosyal medya hesab\u0131ndan yap\u0131lan a\u00e7\u0131klamada \u015fu s\u00f6zlere yer verildi:<\/p>\n

\n\tT\u00fcketiciler ile sat\u0131c\u0131 veya sa\u011flay\u0131c\u0131lar aras\u0131nda ya\u015fanan uyu\u015fmazl\u0131klar\u0131n \u00e7\u00f6z\u00fcm\u00fcnde yarg\u0131 d\u0131\u015f\u0131 alternatif \u00e7\u00f6z\u00fcm mercileri olarak olu\u015fturulan t\u00fcketici hakem heyetleri 1995 y\u0131l\u0131ndan beri faaliyetlerine devam ediyor. <\/em><\/p>\n

\n\tT\u00fcketici hakem heyetleri uyu\u015fmazl\u0131klar\u0131n adil, h\u0131zl\u0131, basit ve olabilecek en az masrafla \u00e7\u00f6z\u00fcm\u00fcne imkan sa\u011flarken, ayn\u0131 zamanda yarg\u0131 mercilerinin \u00fczerindeki i\u015f y\u00fck\u00fcn\u00fc de \u00f6nemli \u00f6l\u00e7\u00fcde azalt\u0131yor.”<\/em><\/p>\n

\n\t1995 y\u0131l\u0131ndan bug\u00fcne kadar, 28 y\u0131lda yakla\u015f\u0131k 17 milyon uyu\u015fmazl\u0131k yarg\u0131ya intikal etmeden t\u00fcketici hakem heyetleri taraf\u0131ndan karara ba\u011fland\u0131\u011f\u0131na dikkat \u00e7ekilen a\u00e7\u0131klamada “<\/em>T\u00fcketici hakem heyetlerine 2023 y\u0131l\u0131nda toplam 727 bin 630 adet ba\u015fvuru yap\u0131l\u0131rken, bunlardan 707 bin 814’\u00fcne ili\u015fkin karar verildi. T\u00fcketici hakem heyetlerince 2023 y\u0131l\u0131nda karar verilen ba\u015fvurular\u0131n toplam parasal de\u011feri yakla\u015f\u0131k 3,9 milyar lira oldu” <\/em>denildi.<\/p>\n

\n\tA\u00e7\u0131klamada\u00a0e-Devlet \u00fczerinden ba\u015fvuru yapma imk\u00e2n\u0131 bulunurken, T\u00fcketici Bilgi Sistemi arac\u0131l\u0131\u011f\u0131yla t\u00fcketiciler elektronik ortamda ba\u015fvurular\u0131n\u0131 kolay bir \u015fekilde t\u00fcketici hakem heyetlerine ula\u015ft\u0131rabildi\u011fi ifade edilerek \u015fu bilgilere yer verildi:<\/p>\n

\n\t“Bu kapsamda 2023 y\u0131l\u0131nda yap\u0131lan ba\u015fvurular\u0131n yakla\u015f\u0131k y\u00fczde 66’s\u0131 (477 bin 327 adet ba\u015fvuru) e-Devlet \u00fczerinden elektronik ortamda ger\u00e7ekle\u015ftirilmi\u015f, elektronik ba\u015fvuru y\u00f6nteminin t\u00fcketiciler taraf\u0131ndan daha fazla tercih edildi\u011fi g\u00f6zlendi.<\/em><\/p>\n

\n\t2023 y\u0131l\u0131nda yap\u0131lan ba\u015fvurular\u0131n \u00fcr\u00fcn ve hizmet baz\u0131nda da\u011f\u0131l\u0131m\u0131nda, en \u00e7ok ayakkab\u0131ya y\u00f6nelik \u015fikayette bulunuldu\u011fu g\u00f6r\u00fcld\u00fc. Toplam ba\u015fvurular\u0131n yakla\u015f\u0131k y\u00fczde 12,5’i (90 bin 918 adet ba\u015fvuru) ayakkab\u0131ya ili\u015fkin olarak ger\u00e7ekle\u015fti.
\n\tBu \u015fikayet konusunu y\u00fczde 5,29 ile cep telefonu (38 bin 521), ve y\u00fczde 5,26 ile kredi kart\u0131 \u00fcyelik \u00fccretleri (38 bin 252) ba\u015fvurular\u0131 izledi.<\/em><\/p>\n

\n\tDi\u011fer \u015fikayet konular\u0131 ise, y\u00fczde 4,55 ile k\u0131yafet (33 bin 93), y\u00fczde 4,35 ile internet abonelikleri (31 bin 629), y\u00fczde 3,98 ile mobilya (28 bin 952) ve y\u00fczde 2,61 ile GSM aboneli\u011fi (18 bin 991) oldu.<\/em><\/p>\n

\n\tSekt\u00f6rel bazda ise y\u00fczde 58,59 ile en \u00e7ok perakende ticaret sekt\u00f6r\u00fcne (426 bin 347) ili\u015fkin ba\u015fvuru yap\u0131ld\u0131. Bunu y\u00fczde 10,69 ile abonelik hizmetleri sekt\u00f6r\u00fc (77 bin 780) ve y\u00fczde 10,31 ile finansal hizmetler sekt\u00f6r\u00fcne (75 bin 22) y\u00f6nelik y\u00f6nelik ba\u015fvurular izledi.”<\/em><\/p>\n

\n
ET\u0130KETLER<\/div>\n
\n Ticaret Bakanl\u0131\u011f\u0131\n <\/div>\n<\/p><\/div>\n<\/p><\/div>\n","protected":false},"excerpt":{"rendered":"

Ticaret Bakanl\u0131\u011f\u0131, sosyal medya hesab\u0131ndan yap\u0131lan a\u00e7\u0131klamada \u015fu s\u00f6zlere yer verildi: T\u00fcketiciler ile sat\u0131c\u0131 veya…<\/p>\n","protected":false},"author":1,"featured_media":2638,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[2949,684,2945,2946,2948,1187,25,541,629,2947],"class_list":["post-5801","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ekonomi-haberleri","tag-bagladi","tag-bakanligi","tag-hakem","tag-heyetleri","tag-karara","tag-liralik","tag-milyar","tag-ticaret","tag-tuketici","tag-uyusmazligi"],"yoast_head":"\nTicaret Bakanl\u0131\u011f\u0131: T\u00fcketici Hakem Heyetleri 3,9 milyar liral\u0131k uyu\u015fmazl\u0131\u011f\u0131 karara ba\u011flad\u0131 - Es-Exchange Ekonomi Haberleri<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/es-exchange.com\/haberler\/?p=5801\" \/>\n<meta property=\"og:locale\" content=\"tr_TR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ticaret Bakanl\u0131\u011f\u0131: T\u00fcketici Hakem Heyetleri 3,9 milyar liral\u0131k uyu\u015fmazl\u0131\u011f\u0131 karara ba\u011flad\u0131 - 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