{"id":7081,"date":"2024-03-14T12:55:53","date_gmt":"2024-03-14T09:55:53","guid":{"rendered":"https:\/\/es-exchange.com\/haberler\/?p=7081"},"modified":"2024-03-14T12:55:53","modified_gmt":"2024-03-14T09:55:53","slug":"tuketici-hakem-heyetleri-3-yilda-yaklasik-63-milyar-liralik-uyusmazligi-cozdu","status":"publish","type":"post","link":"https:\/\/es-exchange.com\/haberler\/?p=7081","title":{"rendered":"T\u00fcketici hakem heyetleri, 3 y\u0131lda yakla\u015f\u0131k 6,3 milyar liral\u0131k uyu\u015fmazl\u0131\u011f\u0131 \u00e7\u00f6zd\u00fc"},"content":{"rendered":"
\n

\n\tTicaret Bakanl\u0131\u011f\u0131 verilerine g\u00f6re, t\u00fcketici hakem heyetleri, kuruldu\u011fu g\u00fcnden bu yana kadar yakla\u015f\u0131k 17 milyon ba\u015fvuruyu karara ba\u011flad\u0131.<\/p>\n

\n\tT\u00fcketici hakem heyetlerine 2021-2023 d\u00f6neminde perakende ticaret, abonelik, finansal hizmetler, turizm, ula\u015f\u0131m-sa\u011fl\u0131k-e\u011fitim ve di\u011fer hizmetler sekt\u00f6rlerinde 1 milyon 901 bin 83 ba\u015fvuru geldi. Ba\u015fvurular\u0131n toplam tutar\u0131n\u0131n 6 milyar 270 milyon 934 bin 665 lira oldu\u011fu hesapland\u0131.<\/p>\n

\n\tEn \u00e7ok ba\u015fvuru “perakende ticaret” sekt\u00f6r\u00fcne y\u00f6nelik<\/strong><\/p>\n

\n\tBu ba\u015fvurular\u0131n sekt\u00f6rlere g\u00f6re da\u011f\u0131l\u0131m\u0131 incelendi\u011finde, y\u00fczde 53,2’sinin “perakende ticaret” sekt\u00f6r\u00fcne y\u00f6nelik oldu\u011fu belirlendi. B\u00f6ylece, s\u00f6z konusu d\u00f6nemde her 2 ba\u015fvurudan biri perakende ticaret sekt\u00f6r\u00fcne y\u00f6nelik oldu.<\/p>\n

\n\tPerakende ticaret sekt\u00f6r\u00fcn\u00fc y\u00fczde 14,6 ile “di\u011fer hizmetler”, y\u00fczde 14,2 ile “abonelik hizmetleri”, y\u00fczde 11,7 ile “finansal hizmetler”, y\u00fczde 4,8 ile “ula\u015f\u0131m-sa\u011fl\u0131k-e\u011fitim hizmetleri” ve y\u00fczde 1,5 ile “turizm hizmetleri” sekt\u00f6rleri takip etti.<\/p>\n

\n\tT\u00fcketici hakem heyetlerinin 3 y\u0131ll\u0131k d\u00f6nemde \u00e7\u00f6z\u00fcm sa\u011flad\u0131\u011f\u0131 6 milyar 270 milyon 934 bin 665 liral\u0131k uyu\u015fmazl\u0131k tutar\u0131 i\u00e7inde de en b\u00fcy\u00fck pay\u0131 3 milyar 734 milyon 216 bin 143 lira ile perakende ticaret sekt\u00f6r\u00fc ald\u0131.<\/p>\n

\n\tBa\u015fvurular\u0131n yar\u0131s\u0131 t\u00fcketici lehine sonu\u00e7land\u0131<\/strong><\/p>\n

\n\tT\u00fcketici hakem heyetlerine 3 y\u0131ll\u0131k d\u00f6nemde yap\u0131lan ba\u015fvurular\u0131n y\u00fczde 50’si t\u00fcketiciler lehine sonu\u00e7land\u0131.<\/p>\n

\n\tT\u00fcketici hakem heyetlerinin ortalama karar alma s\u00fcresi 2021’de yakla\u015f\u0131k 119 g\u00fcn olarak hesaplan\u0131rken, bu s\u00fcre 2022’de yakla\u015f\u0131k 94 g\u00fcne geriledi. Bu s\u00fcre ge\u00e7en y\u0131l 98 g\u00fcn olarak tespit edildi.<\/p>\n

\n\tBakanl\u0131\u011fa ula\u015fan \u015fikayetlerin y\u00fczde 85’i C\u0130MER’den<\/strong><\/p>\n

\n\tBu arada t\u00fcketiciler, t\u00fcketici hakem heyetlerinde hak aramak yan\u0131nda, farkl\u0131 konulardaki \u015fikayetlerini de Bakanl\u0131\u011fa iletebiliyor. Devre tatil, paket tur, kampanyal\u0131 sat\u0131\u015f, i\u015fyeri d\u0131\u015f\u0131nda sat\u0131\u015f, mesafeli sat\u0131\u015flar, t\u00fcketici kredisi, konut finansman kredisi, kredi kartlar\u0131, s\u00fcreli yay\u0131n, abonelik, ay\u0131pl\u0131 mal ve hizmet gibi konulardaki \u015fikayetler, C\u0130MER, AK Parti \u0130leti\u015fim Merkezi (AK\u0130M), e-Devlet, e-posta, yaz\u0131l\u0131 ba\u015fvuru ve di\u011fer yollarla Bakanl\u0131\u011fa ula\u015ft\u0131r\u0131l\u0131yor.<\/p>\n

\n\tBu kapsamda 2021-2023 d\u00f6nemde Bakanl\u0131\u011fa 378 bin 357 t\u00fcketici \u015fikayet ba\u015fvurusunda bulundu.<\/p>\n

\n\tVatanda\u015flar, ba\u015fvuru yollar\u0131 aras\u0131nda en \u00e7ok y\u00fczde 85 oran\u0131yla C\u0130MER’i tercih etti. T\u00fcketiciler C\u0130MER \u00fczerinden 322 bin 439 ba\u015fvuruda bulundu.<\/p>\n

\n\tC\u0130MER’i 48 bin 466 ile e-Devlet, 7 bin 133 ile yaz\u0131l\u0131 ba\u015fvuru, 179 ile “Bakana ula\u015f\u0131n” maili, 90 ile AK\u0130M ve 50 ile di\u011fer internet ba\u015fvurular\u0131 takip etti.<\/p>\n

\n\t\u00c7a\u011fr\u0131lar 2 dakikada cevapland\u0131<\/strong><\/p>\n

\n\tT\u00fcketicilerin sorunlar\u0131na ili\u015fkin \u00e7\u00f6z\u00fcm yollar\u0131n\u0131n sunuldu\u011fu ve bu sorunlar\u0131n ilgili makamlara iletildi\u011fi “Alo 175 T\u00fcketici Dan\u0131\u015fma Hatt\u0131”nda g\u00fcnl\u00fck ortalama 1000 ba\u015fvuru yan\u0131tlan\u0131yor. Bu hatta gelen \u00e7a\u011fr\u0131lar ortalama iki dakikada cevaplan\u0131yor.<\/p>\n

\n\tBu hatta gelen \u00e7a\u011fr\u0131lar, a\u011f\u0131rl\u0131kl\u0131 olarak ay\u0131pl\u0131 mal ve hizmetler, mesafeli s\u00f6zle\u015fmeler, abonelik s\u00f6zle\u015fmeleri ve sat\u0131\u015f sonras\u0131 hizmetler konular\u0131ndan olu\u015fuyor.<\/p>\n

\n\tBu kapsamda T\u00fcketici Dan\u0131\u015fma Hatt\u0131’yla 2021’de 476 bin 650, 2022’de 333 bin 438, 2023’te 385 bin 682 olmak \u00fczere 1 milyon 195 bin 770 \u00e7a\u011fr\u0131 cevapland\u0131.<\/p>\n

\n
ET\u0130KETLER<\/div>\n
\n T\u00fcketici Haklar\u0131
\n T\u00fcketici Hukuku
\n Ticaret Bakanl\u0131\u011f\u0131\n <\/div>\n<\/p><\/div>\n<\/p><\/div>\n","protected":false},"excerpt":{"rendered":"

Ticaret Bakanl\u0131\u011f\u0131 verilerine g\u00f6re, t\u00fcketici hakem heyetleri, kuruldu\u011fu g\u00fcnden bu yana kadar yakla\u015f\u0131k 17 milyon…<\/p>\n","protected":false},"author":1,"featured_media":4519,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[6711,2945,2946,1187,25,629,2947,24,746],"class_list":["post-7081","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ekonomi-haberleri","tag-cozdu","tag-hakem","tag-heyetleri","tag-liralik","tag-milyar","tag-tuketici","tag-uyusmazligi","tag-yaklasik","tag-yilda"],"yoast_head":"\nT\u00fcketici hakem heyetleri, 3 y\u0131lda yakla\u015f\u0131k 6,3 milyar liral\u0131k uyu\u015fmazl\u0131\u011f\u0131 \u00e7\u00f6zd\u00fc - Es-Exchange Ekonomi Haberleri<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/es-exchange.com\/haberler\/?p=7081\" \/>\n<meta property=\"og:locale\" content=\"tr_TR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"T\u00fcketici hakem heyetleri, 3 y\u0131lda yakla\u015f\u0131k 6,3 milyar liral\u0131k uyu\u015fmazl\u0131\u011f\u0131 \u00e7\u00f6zd\u00fc - 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