{"id":7084,"date":"2024-03-14T16:24:31","date_gmt":"2024-03-14T13:24:31","guid":{"rendered":"https:\/\/es-exchange.com\/haberler\/?p=7084"},"modified":"2024-03-14T16:24:31","modified_gmt":"2024-03-14T13:24:31","slug":"tuketicilerin-online-alisveris-ve-internet-aboneligi-sikayetleri-artti","status":"publish","type":"post","link":"https:\/\/es-exchange.com\/haberler\/?p=7084","title":{"rendered":"T\u00fcketicilerin online al\u0131\u015fveri\u015f ve internet aboneli\u011fi \u015fikayetleri artt\u0131"},"content":{"rendered":"<div class=\"news-content\">\n<p>\n\tHer y\u0131l 15 Mart D\u00fcnya T\u00fcketiciler G\u00fcn\u00fc&#8217;n\u00fcn i\u00e7inde bulundu\u011fu hafta &#8220;T\u00fcketiciyi Koruma Haftas\u0131&#8221; olarak kutlan\u0131yor.<\/p>\n<p>\n\tT\u00fcketiciler Konfederasyonu (T\u00dcKON) Genel Ba\u015fkan\u0131 Aziz Ko\u00e7al, T\u00fcketiciyi Koruma Haftas\u0131 kapsam\u0131nda yapt\u0131\u011f\u0131 a\u00e7\u0131klamada, t\u00fcketicilerin en \u00e7ok online al\u0131\u015fveri\u015fler, GSM ve internet abonelikleri, \u00f6zel okul fiyatlar\u0131 ve mobilya sipari\u015fleriyle ilgili sorun ya\u015fad\u0131\u011f\u0131n\u0131 anlatt\u0131.<\/p>\n<p>\n\tKo\u00e7al, online al\u0131\u015fveri\u015flerde genellikle \u00fcr\u00fcn\u00fcn teslim edilmemesi y\u00f6n\u00fcnde \u015fikayetlerin \u00f6ne \u00e7\u0131kt\u0131\u011f\u0131n\u0131 kaydederek, &#8220;Sosyal medya platformlar\u0131ndan verilen sipari\u015flerde \u00fcr\u00fcn\u00fcn teslim edilmemesi, teslim edilenlerin de verilen sipari\u015flerle alakas\u0131n\u0131n bulunmamas\u0131, \u00f6denen \u00fccret talep edildi\u011finde \u00fccretin iade edilmemesi ve muhatap bulunamamas\u0131 gibi durumlarla kar\u015f\u0131la\u015f\u0131yoruz. T\u00fcm uyar\u0131lar\u0131m\u0131za ra\u011fmen maalesef sosyal medya \u00fczerinden sipari\u015f verilmeye devam ediliyor&#8221; diye konu\u015ftu.<\/p>\n<p>\n\tOnline sat\u0131\u015f platformlar\u0131ndan sipari\u015f edilen elektronik \u00fcr\u00fcnlerde \u00fcr\u00fcn kalmad\u0131\u011f\u0131 y\u00f6n\u00fcnde bilgi verilerek \u00fcr\u00fcn\u00fcn\u00fcn g\u00f6nderilmemesi, para iadesinin ise 5-6 ayl\u0131k bir s\u00fcre\u00e7te ger\u00e7ekle\u015fti\u011fi y\u00f6nde ciddi \u015fikayetler oldu\u011funu dile getiren Ko\u00e7al, online al\u0131\u015fveri\u015flerde 14 g\u00fcnl\u00fck cayma s\u00fcresini baz\u0131 sat\u0131c\u0131lar\u0131n kabul etmedi\u011fini belirtti.<\/p>\n<p>\n\t<strong>&#8220;\u00d6zel okul fiyatlar\u0131na ili\u015fkin \u015fikayetler son aylarda yo\u011funla\u015ft\u0131&#8221;<\/strong><\/p>\n<p>\n\tAziz Ko\u00e7al, GSM ve internet aboneliklerine y\u00f6nelik \u015fikayetlere ili\u015fkin, &#8220;Firmalar taahh\u00fct s\u00fcresi bitmeden t\u00fcketiciye aldat\u0131c\u0131 bilgi verebiliyor. B\u00f6ylece, t\u00fcketicinin 2-3 ay \u00f6nceden zaml\u0131 tarifeye ge\u00e7mesi sa\u011flan\u0131yor. Ayr\u0131ca, taahh\u00fctl\u00fc abonelikler kapsam\u0131nda t\u00fcketiciye yan\u0131lt\u0131c\u0131 bilgi verildi\u011fini g\u00f6r\u00fcyoruz. Bu durumda, t\u00fcketiciler abonelikten vazge\u00e7mek istedi\u011finde cayma bedeli ad\u0131 alt\u0131nda y\u00fckl\u00fc fatura \u00f6demesi ile kar\u015f\u0131 kar\u015f\u0131ya kal\u0131yor&#8221; diye konu\u015ftu.<\/p>\n<p>\n\tSon aylarda \u00f6zel okullar\u0131n fiyatlar\u0131yla ilgili \u015fikayetlerin de zirve yapt\u0131\u011f\u0131n\u0131 ifade eden Ko\u00e7al, s\u00f6zlerini \u015f\u00f6yle s\u00fcrd\u00fcrd\u00fc:<\/p>\n<p>\n\t&#8220;Mobilya t\u00fcr\u00fc sipari\u015flerde eksik ve kusurlu teslimatlar, \u00f6l\u00e7\u00fclere uygun olmamas\u0131, verilen \u00f6zel sipari\u015flerin taahh\u00fct edilen s\u00fcrede teslim edilmemesi, s\u00fcrekli t\u00fcketicinin oyalanmas\u0131 gibi \u015fikayetler yer al\u0131yor. Bu arada finansal kurulu\u015flara y\u00f6nelik kredi kart\u0131 aidatlar\u0131, i\u015flem komisyonlar\u0131 gibi \u015fikayetler artmaya ba\u015flad\u0131. Bir ba\u015fka \u015fikayet t\u00fcr\u00fc ise kredisini veya kredi kart\u0131 bor\u00e7lar\u0131n\u0131 \u00f6deyemeyen vatanda\u015flar\u0131n bankalar taraf\u0131ndan varl\u0131k \u015firketlerine devir olan bor\u00e7lar\u0131 nedeniyle s\u00fcrekli aranarak taciz edilmeleri, y\u00fckl\u00fc \u00f6demelerin \u00e7\u0131kmas\u0131, bu \u015fikayetlerin \u00f6n\u00fcm\u00fczdeki aylarda y\u00fckselece\u011fini tahmin ediyoruz.&#8221;<\/p>\n<p>\n\t<strong>&#8220;\u00c7ok ilgin\u00e7 \u015fikayetlerle kar\u015f\u0131la\u015f\u0131yoruz&#8221;<\/strong><\/p>\n<p>\n\tKo\u00e7al, t\u00fcketicilerden zaman zaman ilgin\u00e7 \u015fikayetler ald\u0131klar\u0131n\u0131 belirterek, &#8220;Bir t\u00fcketici gece yar\u0131s\u0131 bize ula\u015farak, bir paket sigara ald\u0131\u011f\u0131n\u0131 ancak sigaran\u0131n i\u00e7indeki t\u00fct\u00fcn miktar\u0131n\u0131n az oldu\u011funu \u015fikayet etmi\u015fti. Bu konudaki haklar\u0131 \u00f6\u011frenmek istedi, hatta tazminat davas\u0131 a\u00e7\u0131p a\u00e7amayaca\u011f\u0131n\u0131 sormu\u015ftu. Bir ba\u015fka ilgin\u00e7 buldu\u011fum \u015fikayeti ise \u0130stanbul&#8217;da ya\u015fayan evli bir kad\u0131ndan alm\u0131\u015ft\u0131k. Yeni evlenen kad\u0131n, \u015fubemizi aray\u0131p, &#8216;Ay\u0131pl\u0131 mallarda hakk\u0131m\u0131 \u00f6\u011frenmek istiyorum \u00e7\u00fcnk\u00fc kocam\u0131n ay\u0131plar\u0131 \u00e7ok fazla. Ne yapmal\u0131y\u0131m, haklar\u0131m nedir?&#8217; diye sormu\u015ftu&#8221; ifadelerini kulland\u0131.<\/p>\n<p>\n\t<strong>&#8220;T\u00fcketiciler e-devlet \u00fczerinden ba\u015fvuru yapabiliyor&#8221;<\/strong><\/p>\n<p>\n\tT\u00fcketici Birli\u011fi Federasyonu Genel Ba\u015fkan\u0131 Mehmet B\u00fclent Deniz de t\u00fcketicilerin kar\u015f\u0131la\u015ft\u0131klar\u0131 sorunlar\u0131n zamanla de\u011fi\u015fti\u011fini belirterek, &#8220;\u00d6rne\u011fin, 25 y\u0131l \u00f6nce t\u00fcketicileri en \u00e7ok kap\u0131ya gelen pazarlamac\u0131lar\u0131n yol a\u00e7t\u0131\u011f\u0131 sorun ma\u011fdur ederken, g\u00fcn\u00fcm\u00fczde \u00f6zellikle internet \u00fczerinden yap\u0131lan al\u0131\u015fveri\u015flerde \u015fikayetler \u00f6ne \u00e7\u0131k\u0131yor&#8221; dedi.<\/p>\n<p>\n\tT\u00fcrkiye&#8217;nin, mevcut t\u00fcketici hukukunun getirdi\u011fi koruma mekanizmas\u0131yla d\u00fcnyadaki bir\u00e7ok \u00fclkenin yasalar\u0131ndan daha \u00fcst standart sa\u011flad\u0131\u011f\u0131n\u0131 vurgulayan Deniz, &#8220;Ancak bir yasa ne denli m\u00fckemmel olursa olsun, yasan\u0131n korumas\u0131 ancak t\u00fcketicinin hakk\u0131n\u0131 aramas\u0131yla m\u00fcmk\u00fcn. Bu nedenle u\u011frad\u0131\u011f\u0131 ma\u011fduriyet konusunda hak arama s\u00fcre\u00e7leri t\u00fcketici taraf\u0131ndan i\u015fletilmeli&#8221; ifadelerini kulland\u0131.<\/p>\n<p>\n\tDeniz, t\u00fcketicilere, ma\u011fduriyet ya\u015fad\u0131klar\u0131nda mutlaka haklar\u0131n\u0131 aramalar\u0131 \u00e7a\u011fr\u0131s\u0131nda bulunarak, \u015fu uyar\u0131lar\u0131 yapt\u0131:<\/p>\n<p>\n\t&#8220;Mevcut hukuk d\u00fczeni t\u00fcketicilerin haklar\u0131n\u0131 ararken ba\u015fvuru yapacaklar\u0131 t\u00fcketici hakem heyeti, t\u00fcketici mahkemeleri gibi mercilerde \u00fccretsiz ve h\u0131zl\u0131 \u015fekilde karar \u00e7\u0131kmas\u0131 ilkesine dayan\u0131yor. Yani t\u00fcketici hakk\u0131n\u0131 ararken, yapaca\u011f\u0131 hukuki giri\u015fimler i\u00e7in herhangi bir \u00fccret \u00f6demiyor. Yine illerde ve bir\u00e7ok il\u00e7edeki ticaret il m\u00fcd\u00fcrl\u00fcklerinde bulunan t\u00fcketici hakem heyetlerine \u015fahsen ba\u015fvuru yap\u0131labildi\u011fi gibi e-devlet \u00fczerinden de T\u00fcketici Hakem Heyetlerine ba\u015fvuru olana\u011f\u0131 bulunuyor.&#8221;<\/p>\n<p>\n\tDeniz, t\u00fcketicilerin hakk\u0131n\u0131 aramalar\u0131 konusunda y\u0131llar i\u00e7inde olumlu ve b\u00fcy\u00fck de\u011fi\u015fimler g\u00f6zlemlendi\u011fini belirterek, bu de\u011fi\u015fimde t\u00fcketici \u00f6rg\u00fctlerinin b\u00fcy\u00fck pay\u0131n\u0131n oldu\u011funu s\u00f6zlerine ekledi.<\/p>\n<div class=\"news-tags\">\n<div class=\"title\">ET\u0130KETLER<\/div>\n<div class=\"tags\">\n                                                                            \u0130nternet<br \/>\n                                                                            Online Al\u0131\u015fveri\u015f<br \/>\n                                                                            T\u00fcketici Haklar\u0131<br \/>\n                                                                            E-Devlet\n                                                                    <\/div>\n<\/p><\/div>\n<\/p><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Her y\u0131l 15 Mart D\u00fcnya T\u00fcketiciler G\u00fcn\u00fc&#8217;n\u00fcn i\u00e7inde bulundu\u011fu hafta &#8220;T\u00fcketiciyi Koruma Haftas\u0131&#8221; olarak kutlan\u0131yor&#8230;.<\/p>\n","protected":false},"author":1,"featured_media":3549,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[6713,5651,94,1883,862,6714,3553],"class_list":["post-7084","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ekonomi-haberleri","tag-aboneligi","tag-alisveris","tag-artti","tag-internet","tag-online","tag-sikayetleri","tag-tuketicilerin"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>T\u00fcketicilerin online al\u0131\u015fveri\u015f ve internet aboneli\u011fi \u015fikayetleri artt\u0131 - Es-Exchange Ekonomi Haberleri<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/es-exchange.com\/haberler\/?p=7084\" \/>\n<meta property=\"og:locale\" content=\"tr_TR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"T\u00fcketicilerin online al\u0131\u015fveri\u015f ve internet aboneli\u011fi \u015fikayetleri artt\u0131 - Es-Exchange Ekonomi Haberleri\" \/>\n<meta property=\"og:description\" content=\"Her y\u0131l 15 Mart D\u00fcnya T\u00fcketiciler G\u00fcn\u00fc&#8217;n\u00fcn i\u00e7inde bulundu\u011fu hafta &#8220;T\u00fcketiciyi Koruma Haftas\u0131&#8221; 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