{"id":7488,"date":"2024-04-09T12:30:03","date_gmt":"2024-04-09T09:30:03","guid":{"rendered":"https:\/\/es-exchange.com\/haberler\/?p=7488"},"modified":"2024-04-09T12:30:03","modified_gmt":"2024-04-09T09:30:03","slug":"tuketiciler-en-cok-ayipli-mal-ve-hizmetlerden-sikayet-etti","status":"publish","type":"post","link":"https:\/\/es-exchange.com\/haberler\/?p=7488","title":{"rendered":"T\u00fcketiciler en \u00e7ok ay\u0131pl\u0131 mal ve hizmetlerden \u015fikayet etti"},"content":{"rendered":"
\n

\n\tTicaret Bakanl\u0131\u011f\u0131’ndan edinilen bilgilere g\u00f6re, “Alo 175 T\u00fcketici Dan\u0131\u015fma Hatt\u0131”, t\u00fcketicilerin sorunlar\u0131na ili\u015fkin \u00e7\u00f6z\u00fcm yollar\u0131n\u0131n sunuldu\u011fu ve bu sorunlar\u0131n ilgili makamlara iletildi\u011fi “\u00e7a\u011fr\u0131 merkezi” olarak hizmet sunuyor. Hatt\u0131 arayanlar, insan sa\u011fl\u0131\u011f\u0131, can ve mal g\u00fcvenli\u011fi a\u00e7\u0131s\u0131ndan risk ta\u015f\u0131yan \u00fcr\u00fcnler hakk\u0131nda da bilgi alabiliyor.<\/p>\n

\n\tS\u00f6z konusu hatta 2022’de 333 bin 438 ba\u015fvuru gelirken, ge\u00e7en y\u0131l bu say\u0131 385 bin 682’ye y\u00fckseldi. Bu y\u0131l\u0131n ilk \u00e7eyre\u011finde ise t\u00fcketiciler, hatta 102 bin 319 ba\u015fvuru yapt\u0131.<\/p>\n

\n\t\u0130lk \u00e7eyrekteki ba\u015fvurular de\u011ferlendirildi\u011finde, t\u00fcketicilerin en \u00e7ok ay\u0131pl\u0131 mal ve hizmetler konusunda \u015fikayette bulunmas\u0131 dikkati \u00e7ekti. Bu d\u00f6nemde gelen ba\u015fvurular\u0131n y\u00fczde 45,6’s\u0131n\u0131 (46 bin 696) bu konu ba\u015fl\u0131\u011f\u0131 olu\u015fturdu. T\u00fcketicilerin en \u00e7ok \u015fikayet etti\u011fi ikinci konu, 19 bin 381 (y\u00fczde 18,9) ile mesafeli s\u00f6zle\u015fmeler oldu.<\/p>\n

\n\tBakanl\u0131k denetim \u00e7al\u0131\u015fmalar\u0131n\u0131 s\u00fcrd\u00fcr\u00fcyor<\/strong><\/p>\n

\n\tTicaret Bakanl\u0131\u011f\u0131, piyasa ko\u015fullar\u0131nda ya\u015fanan de\u011fi\u015fiklikleri, sekt\u00f6r\u00fcn genel \u00f6zelliklerini, t\u00fcketim al\u0131\u015fkanl\u0131klar\u0131nda ya\u015fanan de\u011fi\u015fimleri ve t\u00fcketicilerden ald\u0131\u011f\u0131 \u015fikayet ba\u015fvurular\u0131n\u0131 dikkate alarak denetim \u00e7al\u0131\u015fmalar\u0131n\u0131 s\u00fcrd\u00fcr\u00fcyor.<\/p>\n

\n\tT\u00fcketicilerin korunmas\u0131na y\u00f6nelik, aldat\u0131c\u0131 ve yan\u0131lt\u0131c\u0131 reklamlar, piyasa g\u00f6zetimi ve denetimi, t\u00fcketicilerin taraf oldu\u011fu s\u00f6zle\u015fmelerin denetimi, etiket ile kasa aras\u0131ndaki fiyat fark\u0131 konular\u0131n\u0131n \u00fczerinde hassasiyetle duran Bakanl\u0131k, t\u00fcketicilerin korunmas\u0131na ili\u015fkin mevzuat\u0131n uygulanmas\u0131ndaki etkinli\u011fin sa\u011flanmas\u0131 amac\u0131yla mesafeli s\u00f6zle\u015fmeler ba\u015fta olmak \u00fczere abonelik s\u00f6zle\u015fmeleri, bankac\u0131l\u0131k hizmetleri, i\u015f yeri d\u0131\u015f\u0131nda kurulan s\u00f6zle\u015fmeler, \u00f6n \u00f6demeli konut sat\u0131\u015flar\u0131, taksitle sat\u0131\u015f s\u00f6zle\u015fmeleri, devre tatil, paket tur, sat\u0131\u015f sonras\u0131 hizmetler ile fiyat etiketi gibi konularda denetimler ger\u00e7ekle\u015ftiriyor.<\/p>\n

\n\tY\u0131l\u0131n ilk \u00e7eyre\u011finde 171 milyon lira para cezas\u0131 uyguland\u0131<\/strong><\/p>\n

\n\tBu kapsamdaki denetimler sonucunda ge\u00e7en y\u0131l yakla\u015f\u0131k 713 milyon lira, 2024 y\u0131l\u0131n\u0131n ilk \u00fc\u00e7 ay\u0131nda ise yakla\u015f\u0131k 171 milyon lira idari para cezas\u0131 uyguland\u0131.<\/p>\n

\n\tAldat\u0131c\u0131 ve yan\u0131lt\u0131c\u0131 reklamlara ili\u015fkin ise ge\u00e7en y\u0131l 114 milyon lira idari para cezas\u0131 uygulan\u0131rken, bu y\u0131l\u0131n ilk \u00e7eyre\u011finde 65 milyon lira ceza kesildi.<\/p>\n

\n\tBakanl\u0131k, piyasa g\u00f6zetimi ve denetimi faaliyetleri kapsam\u0131nda ge\u00e7en y\u0131l yakla\u015f\u0131k 15 milyon lira, bu y\u0131l\u0131n ocak-mart d\u00f6neminde ise yakla\u015f\u0131k 8 milyon lira idari para cezas\u0131 verdi.<\/p>\n

\n\tT\u00fcketici mevzuat\u0131 kapsam\u0131nda 2023 y\u0131l\u0131nda yakla\u015f\u0131k 842 milyon lira, 2024 y\u0131l\u0131n\u0131n ilk \u00fc\u00e7 ay\u0131nda ise 244 milyon lira idari para cezas\u0131 kesildi.<\/p>\n

\n
ET\u0130KETLER<\/div>\n
\n Ticaret Bakanl\u0131\u011f\u0131
\n T\u00fcketici Haklar\u0131
\n T\u00fcketici Hukuku\n <\/div>\n<\/p><\/div>\n<\/p><\/div>\n","protected":false},"excerpt":{"rendered":"

Ticaret Bakanl\u0131\u011f\u0131’ndan edinilen bilgilere g\u00f6re, “Alo 175 T\u00fcketici Dan\u0131\u015fma Hatt\u0131”, t\u00fcketicilerin sorunlar\u0131na ili\u015fkin \u00e7\u00f6z\u00fcm yollar\u0131n\u0131n…<\/p>\n","protected":false},"author":1,"featured_media":1344,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[6935,209,584,6936,1254,4625,4792],"class_list":["post-7488","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ekonomi-haberleri","tag-ayipli","tag-cok","tag-etti","tag-hizmetlerden","tag-mal","tag-sikayet","tag-tuketiciler"],"yoast_head":"\nT\u00fcketiciler en \u00e7ok ay\u0131pl\u0131 mal ve hizmetlerden \u015fikayet etti - Es-Exchange Ekonomi Haberleri<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/es-exchange.com\/haberler\/?p=7488\" \/>\n<meta property=\"og:locale\" content=\"tr_TR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"T\u00fcketiciler en \u00e7ok ay\u0131pl\u0131 mal ve hizmetlerden \u015fikayet etti - 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