{"id":7891,"date":"2024-04-30T14:04:24","date_gmt":"2024-04-30T11:04:24","guid":{"rendered":"https:\/\/es-exchange.com\/haberler\/?p=7891"},"modified":"2024-04-30T14:04:24","modified_gmt":"2024-04-30T11:04:24","slug":"tuketici-konfederasyonu-sunulmayan-hizmet-icin-ucret-talep-edilemez","status":"publish","type":"post","link":"https:\/\/es-exchange.com\/haberler\/?p=7891","title":{"rendered":"T\u00fcketici Konfederasyonu: Sunulmayan hizmet i\u00e7in \u00fccret talep edilemez"},"content":{"rendered":"
\n

\n\tT\u00fcketici Konfederasyonu (T\u00dcKONFED) Ba\u015fkan Vekili \u0130brahim G\u00fcll\u00fc, bir\u00e7ok insan\u0131n gerek internetten gerekse sat\u0131c\u0131dan temin etti\u011fi \u00fcr\u00fcn veya hizmeti ald\u0131ktan hemen sonra \u00e7e\u015fitli sebeplerle iade etmek durumunda kald\u0131\u011f\u0131n\u0131 belirtti.<\/p>\n

\n\t“Bununla ilgili t\u00fcketiciler bir\u00e7ok sorun ya\u015f\u0131yor, t\u00fcketici \u015fikayetleri i\u00e7erisinde abonelikten kaynaklananlar\u0131n say\u0131s\u0131 t\u00fcm \u015fikayetler i\u00e7inde \u00e7ok \u00f6nemli bir b\u00f6l\u00fcm\u00fc olu\u015fturuyor.” diyen G\u00fcll\u00fc, aboneli\u011fini sonland\u0131rmak isteyenlere, t\u00fcketiciye istisnas\u0131z denilecek \u015fekilde i\u015fletmeler taraf\u0131ndan “cayma bedeli dayatmas\u0131” uyguland\u0131\u011f\u0131n\u0131 s\u00f6yledi.<\/p>\n

\n\tAbonelik s\u00f6zle\u015fmelerinde, kanun koyucu taraf\u0131ndan t\u00fcketicinin uzun d\u00f6nem ba\u011flay\u0131c\u0131 s\u00f6zle\u015fmelerle ma\u011fdur olmamas\u0131 ad\u0131na birtak\u0131m s\u00fcre s\u0131n\u0131rlamalar\u0131 getirildi\u011fini hat\u0131rlatan G\u00fcll\u00fc, \u015funlar\u0131 kaydetti:<\/p>\n

\n\t“Sa\u011flay\u0131c\u0131lar ve m\u00fc\u015fteri hizmetleri, t\u00fcketiciyi abonelik iptalinden cayd\u0131rmak i\u00e7in fesih halinde kalan aylar\u0131n \u00fccretlerini \u00f6demek zorunda olduklar\u0131n\u0131 s\u00f6ylemekte ve t\u00fcketici aldat\u0131lmaktad\u0131r. ‘Abonelik S\u00f6zle\u015fmeleri Y\u00f6netmeli\u011fi’nin 8’inci maddesinde’ de belirtildi\u011fi \u00fczere t\u00fcketici almad\u0131\u011f\u0131\/almayaca\u011f\u0131 aylar\u0131n bedelini \u00f6demek zorunda de\u011fildir. Esasen herhangi bir ek menfaat s\u00f6z konusu de\u011filse hi\u00e7bir t\u00fcketici, kendisini taahh\u00fct alt\u0131na sokacak bir s\u00f6zle\u015fmenin taraf\u0131 olmaz dolay\u0131s\u0131yla belirsiz s\u00fcreli abonelik tesis eder. T\u00fcketicinin Korunmas\u0131 Hakk\u0131nda Kanun’un 52’inci maddesinde abonelik s\u00f6zle\u015fmesinin tan\u0131m\u0131, d\u00f6rd\u00fcnc\u00fc f\u0131kras\u0131nda ise abonelik s\u00f6zle\u015fmelerinin t\u00fcketici taraf\u0131ndan feshedilmesi d\u00fczenlenmi\u015ftir.”<\/p>\n

\n\tSa\u011flay\u0131c\u0131 sunmad\u0131\u011f\u0131 hizmet bedelini t\u00fcketiciden talep edemez<\/strong><\/p>\n

\n\tT\u00dcKONFED Ba\u015fkan Vekili G\u00fcll\u00fc, 6502 say\u0131l\u0131 yasan\u0131n 52’inci maddesinin d\u00f6rd\u00fcnc\u00fc f\u0131kras\u0131 gere\u011fince “Taahh\u00fctl\u00fc Aboneliklerin” s\u00fcresinin 1 y\u0131ldan uzun oldu\u011fu durumlarda cayma bedeli yans\u0131t\u0131lamayaca\u011f\u0131na dikkati \u00e7ekti.<\/p>\n

\n\tKanun yap\u0131c\u0131n\u0131n bu maddeyi d\u00fczenlerken kanun gerek\u00e7esi olarak t\u00fcketicilere belirsiz s\u00fcreli veya s\u00fcresi bir y\u0131ldan daha uzun olan belirli s\u00fcreli abonelik s\u00f6zle\u015fmelerini diledikleri zaman feshetme hakk\u0131 verdi\u011fini hat\u0131rlatan G\u00fcll\u00fc, “Kanunun bu maddesinde kanun koyucunun as\u0131l amac\u0131n\u0131n sat\u0131c\u0131 ve sa\u011flay\u0131c\u0131n\u0131n, t\u00fcketiciyi uzun s\u00fcre kendisine ba\u011flamas\u0131n\u0131 engellemeyi ama\u00e7lad\u0131\u011f\u0131 a\u00e7\u0131kt\u0131r.” dedi.<\/p>\n

\n\tYasalar\u0131n, sat\u0131c\u0131 ve sa\u011flay\u0131c\u0131lardan, t\u00fcketicileri uzun s\u00fcreli taahh\u00fctlerin verece\u011fi zararlara kar\u015f\u0131 korudu\u011funu dile getiren G\u00fcll\u00fc, \u015f\u00f6yle devam etti:<\/p>\n

\n\t“Sat\u0131c\u0131, sa\u011flay\u0131c\u0131 i\u015fletmeler, taahh\u00fctl\u00fc abonelik s\u00f6zle\u015fme s\u00fcrelerini ve ayn\u0131 s\u00f6zle\u015fme i\u00e7eri\u011findeki bir\u00e7ok hususu t\u00fcketici ile m\u00fczakere yolu kapal\u0131 olarak matbu \u015fekilde sunuyor. T\u00fcketicinin i\u00e7eri\u011fine etki edemedi\u011fi ve t\u00fcketici ile m\u00fczakere edilmeden haz\u0131rlanan matbu s\u00f6zle\u015fme h\u00fck\u00fcmleri haks\u0131z \u015fart olarak kabul edilmektedir. Firmalar 24 ay olarak belirli bir paket halinde sunulan s\u00f6zle\u015fmenin t\u00fcketici taraf\u0131ndan 10 veya 12 ay olarak uygulanmas\u0131n\u0131 talep etmesi halinde sat\u0131\u015ftan ka\u00e7\u0131nma yoluna ba\u015fvurmaktad\u0131r.”<\/p>\n

\n\tG\u00fcll\u00fc, t\u00fcketiciyi s\u00f6zle\u015fmeyi kabule zorlayan bu durumun, 6502 say\u0131l\u0131 kanunun haks\u0131z \u015fart ba\u015fl\u0131kl\u0131 5’inci maddesi ile sat\u0131\u015ftan ka\u00e7\u0131nma ba\u015fl\u0131kl\u0131 6’\u0131nc\u0131 maddesinin firmalar taraf\u0131ndan a\u00e7\u0131k\u00e7a ihlal edilmesi anlam\u0131na geldi\u011fini vurgulayarak, “Abonelik s\u00f6zle\u015fmesinin t\u00fcketici taraf\u0131ndan sonland\u0131rmas\u0131 halinde Abonelik S\u00f6zle\u015fmesi Y\u00f6netmeli\u011fi’nin 8’inci maddesinde yer alan ‘Sa\u011flay\u0131c\u0131, sunmad\u0131\u011f\u0131 hizmetin bedelini t\u00fcketiciden talep edemez’ h\u00fckm\u00fc gere\u011fi s\u00f6zle\u015fme s\u00fcresinin ne kadar oldu\u011funa bak\u0131lmaks\u0131z\u0131n kalan aylar i\u00e7in sa\u011flay\u0131c\u0131, t\u00fcketiciden bedel talep edemez.” ifadelerini kulland\u0131.<\/p>\n

\n\t“104 bin liran\u0131n alt\u0131nda bulunan uyu\u015fmazl\u0131klarda t\u00fcketici hakem heyetlerine ba\u015fvurulabilir”<\/strong><\/p>\n

\n\tG\u00fcll\u00fc, sat\u0131c\u0131 veya sa\u011flay\u0131c\u0131lar\u0131n t\u00fcketicilerin faturalar\u0131na cayma bedeli yans\u0131tmalar\u0131 durumunda t\u00fcketicilerin cayma bedelinin haks\u0131z ve fazla hesapland\u0131\u011f\u0131n\u0131 d\u00fc\u015f\u00fcn\u00fcyorsa bu konuda haklar\u0131n\u0131 arayabileceklerini belirterek, s\u00f6zlerini \u015f\u00f6yle tamamlad\u0131:<\/p>\n

\n\t“Uyu\u015fmazl\u0131\u011f\u0131n parasal de\u011ferine g\u00f6re \u0130llerde Ticaret \u0130l M\u00fcd\u00fcrl\u00fc\u011f\u00fc il\u00e7elerde kaymakaml\u0131k b\u00fcnyesinde olu\u015fturulan t\u00fcketici hakem heyetine” (THH) veya arabulucuda mutabakat sa\u011flanamad\u0131\u011f\u0131 durumda t\u00fcketici mahkemesine ba\u015fvuru yaparak haklar\u0131m\u0131z\u0131 kullanmam\u0131z m\u00fcmk\u00fcnd\u00fcr. 2024 y\u0131l\u0131 i\u00e7in t\u00fcketici hakem heyetlerine yap\u0131lacak ba\u015fvurularda de\u011feri 104 bin lira alt\u0131nda bulunan uyu\u015fmazl\u0131klarda t\u00fcketici hakem heyetlerine ba\u015fvurulabilecektir. THH kararlar\u0131na kar\u015f\u0131 taraflar tebli\u011f tarihinden itibaren 15 g\u00fcn i\u00e7erisinde t\u00fcketici mahkemesinde itiraz i\u00e7in dava a\u00e7abilirler. Bu davan\u0131n a\u00e7\u0131lmas\u0131 ayr\u0131ca tedbir karar\u0131 verilmedi\u011fi s\u00fcrece THH karar\u0131n\u0131n icras\u0131n\u0131 durdurmayacakt\u0131r. 104 bin lira ve \u00fczerindeki uyu\u015fmazl\u0131klarda ise t\u00fcketici mahkemesinde dava a\u00e7\u0131labilecektir. Bu davan\u0131n a\u00e7\u0131lmas\u0131ndan \u00f6nce zorunlu dava \u015fart\u0131 kapsam\u0131nda Arabulucuya ba\u015fvurulmu\u015f olmas\u0131 gerekmektedir.”<\/p>\n

\n
ET\u0130KETLER<\/div>\n
\n T\u00fcketici Haklar\u0131
\n T\u00fcketici Hukuku\n <\/div>\n<\/p><\/div>\n<\/p><\/div>\n","protected":false},"excerpt":{"rendered":"

T\u00fcketici Konfederasyonu (T\u00dcKONFED) Ba\u015fkan Vekili \u0130brahim G\u00fcll\u00fc, bir\u00e7ok insan\u0131n gerek internetten gerekse sat\u0131c\u0131dan temin etti\u011fi…<\/p>\n","protected":false},"author":1,"featured_media":402,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[7200,112,83,7198,7199,2084,629,1043],"class_list":["post-7891","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ekonomi-haberleri","tag-edilemez","tag-hizmet","tag-icin","tag-konfederasyonu","tag-sunulmayan","tag-talep","tag-tuketici","tag-ucret"],"yoast_head":"\nT\u00fcketici Konfederasyonu: Sunulmayan hizmet i\u00e7in \u00fccret talep edilemez - Es-Exchange Ekonomi Haberleri<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/es-exchange.com\/haberler\/?p=7891\" \/>\n<meta property=\"og:locale\" content=\"tr_TR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"T\u00fcketici Konfederasyonu: Sunulmayan hizmet i\u00e7in \u00fccret talep edilemez - 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