{"id":8062,"date":"2024-05-08T10:14:58","date_gmt":"2024-05-08T07:14:58","guid":{"rendered":"https:\/\/es-exchange.com\/haberler\/?p=8062"},"modified":"2024-05-08T10:14:58","modified_gmt":"2024-05-08T07:14:58","slug":"tuketici-hakem-heyetleri-4-ayda-19-milyar-liralik-uyusmazligi-karara-bagladi","status":"publish","type":"post","link":"https:\/\/es-exchange.com\/haberler\/?p=8062","title":{"rendered":"T\u00fcketici hakem heyetleri 4 ayda 1,9 milyar liral\u0131k uyu\u015fmazl\u0131\u011f\u0131 karara ba\u011flad\u0131"},"content":{"rendered":"<div class=\"news-content\">\n<p>\n\tT\u00fcketiciler ile sat\u0131c\u0131 veya sa\u011flay\u0131c\u0131lar aras\u0131nda ya\u015fanan uyu\u015fmazl\u0131klar\u0131n \u00e7\u00f6z\u00fcm\u00fcnde yarg\u0131 d\u0131\u015f\u0131 alternatif \u00e7\u00f6z\u00fcm mercileri olarak olu\u015fturulan t\u00fcketici hakem heyetleri 1995 y\u0131l\u0131ndan beri faaliyetlerine devam ediyor. T\u00fcketici hakem heyetleri uyu\u015fmazl\u0131klar\u0131n adil, h\u0131zl\u0131, basit ve olabilecek en az masrafla \u00e7\u00f6z\u00fcm\u00fcne imkan sa\u011flarken, ayn\u0131 zamanda yarg\u0131 mercilerinin \u00fczerindeki i\u015f y\u00fck\u00fcn\u00fc de \u00f6nemli \u00f6l\u00e7\u00fcde azalt\u0131yor.<\/p>\n<p>\n\tT\u00fcketici hakem heyetleri taraf\u0131ndan bug\u00fcne kadar yakla\u015f\u0131k 17 milyon uyu\u015fmazl\u0131k yarg\u0131ya intikal etmeden karara ba\u011fland\u0131.<\/p>\n<h2>\n\t4 ayda 1,9 milyar lira tutar\u0131nda uyu\u015fmazl\u0131k i\u00e7in ba\u015fvuru yap\u0131ld\u0131<\/h2>\n<p>\n\tT\u00fcketici hakem heyetlerine 2024 y\u0131l\u0131n\u0131n ilk d\u00f6rt ay\u0131nda toplam 241 bin 53 adet ba\u015fvuru yap\u0131l\u0131rken, 247 bin 966 adet uyu\u015fmazl\u0131k t\u00fcketici hakem heyetleri taraf\u0131ndan karara ba\u011fland\u0131. Yap\u0131lan ba\u015fvurular\u0131n toplam parasal de\u011feri yakla\u015f\u0131k 1,9 milyar lira oldu.<\/p>\n<h2>\n\tElektronik ba\u015fvuru t\u00fcketiciler taraf\u0131ndan yayg\u0131n olarak kullan\u0131ld\u0131<\/h2>\n<p>\n\tT\u00fcketici hakem heyetlerine e-Devlet \u00fczerinden ba\u015fvuru yapma imkan\u0131 bulunurken T\u00fcketici Bilgi Sistemi arac\u0131l\u0131\u011f\u0131yla t\u00fcketiciler elektronik ortamda ba\u015fvurular\u0131n\u0131 kolay bir \u015fekilde t\u00fcketici hakem heyetlerine ula\u015ft\u0131rabiliyor.<\/p>\n<p>\n\tBu kapsamda, 2024 y\u0131l\u0131n\u0131n ilk d\u00f6rt ay\u0131nda yap\u0131lan ba\u015fvurular\u0131n yakla\u015f\u0131k y\u00fczde 67\u2019si (162 bin 876 adet ba\u015fvuru) e-Devlet \u00fczerinden elektronik ortamda ger\u00e7ekle\u015ftirilirken elektronik ba\u015fvuru y\u00f6nteminin t\u00fcketiciler taraf\u0131ndan daha fazla tercih edildi\u011fi g\u00f6zlendi.<\/p>\n<h2>\n\tEn \u00e7ok ayakkab\u0131 \u015fikayet edildi<\/h2>\n<p>\n\t2024 y\u0131l\u0131n\u0131n ilk d\u00f6rt ay\u0131nda yap\u0131lan ba\u015fvurular\u0131n \u00fcr\u00fcn ve hizmet baz\u0131nda da\u011f\u0131l\u0131m\u0131nda en \u00e7ok ayakkab\u0131ya y\u00f6nelik \u015fikayette bulunuldu\u011fu g\u00f6r\u00fcld\u00fc. Toplam ba\u015fvurular\u0131n yakla\u015f\u0131k y\u00fczde 12,8\u2019i (30 bin 924 adet ba\u015fvuru) ayakkab\u0131ya ili\u015fkin olarak ger\u00e7ekle\u015fti. Bu \u015fikayet konusunu y\u00fczde 5,67 ile kredi kart\u0131 \u00fcyelik \u00fccreti (13 bin 684) ba\u015fvurular\u0131 izledi.<\/p>\n<p>\n\tDi\u011fer \u015fikayet konular\u0131 ise, y\u00fczde 4,68 ile k\u0131yafet (11 bin 299), y\u00fczde 4,25 ile cep telefonu (10 bin 248), y\u00fczde 3,94 ile mobilya (9 bin 500), y\u00fczde 3,31 ile internet abonelikleri (7 bin 992) ve y\u00fczde 2,48 ile GSM aboneli\u011fi (5 bin 990) oldu.<\/p>\n<p>\n\tSekt\u00f6rel bazda ise s\u0131ras\u0131yla y\u00fczde 57,72 ile en \u00e7ok perakende ticaret sekt\u00f6r\u00fcne (139 bin 146), y\u00fczde 10,63 ile finansal hizmetler sekt\u00f6r\u00fcne (25 bin 628) ve y\u00fczde 8,83 ile abonelik hizmetleri sekt\u00f6r\u00fcne (21 bin 305) y\u00f6nelik y\u00f6nelik ba\u015fvurular izledi.<\/p>\n<div class=\"news-tags\">\n<div class=\"title\">ET\u0130KETLER<\/div>\n<div class=\"tags\">\n                                                                            Al\u0131\u015fveri\u015f<br \/>\n                                                                            E-ticaret<br \/>\n                                                                            Ticaret<br \/>\n                                                                            Ticaret Bakanl\u0131\u011f\u0131\n                                                                    <\/div>\n<\/p><\/div>\n<\/p><\/div>\n","protected":false},"excerpt":{"rendered":"<p>T\u00fcketiciler ile sat\u0131c\u0131 veya sa\u011flay\u0131c\u0131lar aras\u0131nda ya\u015fanan uyu\u015fmazl\u0131klar\u0131n \u00e7\u00f6z\u00fcm\u00fcnde yarg\u0131 d\u0131\u015f\u0131 alternatif \u00e7\u00f6z\u00fcm mercileri olarak&#8230;<\/p>\n","protected":false},"author":1,"featured_media":1565,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[706,2949,2945,2946,2948,1187,25,629,2947],"class_list":["post-8062","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ekonomi-haberleri","tag-ayda","tag-bagladi","tag-hakem","tag-heyetleri","tag-karara","tag-liralik","tag-milyar","tag-tuketici","tag-uyusmazligi"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.6 - 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